{"id":5467,"date":"2026-07-09T11:47:19","date_gmt":"2026-07-09T11:47:19","guid":{"rendered":"https:\/\/help.cadomation.com\/spcad\/docs\/spcadhelp\/web-maps\/background-maps\/troubleshooting\/"},"modified":"2026-07-09T12:17:43","modified_gmt":"2026-07-09T12:17:43","slug":"troubleshooting","status":"publish","type":"docs","link":"https:\/\/help.cadomation.com\/spcad\/docs\/spcadhelp\/web-maps\/background-maps\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\n<div class=\"spcad-wm-bg09\">\n<style>\n.spcad-wm-bg09 {\n      --spcad-blue: #174ea6;\n      --spcad-blue-dark: #0f2f66;\n      --spcad-border: #d8e0ea;\n      --spcad-bg: #f6f8fb;\n      --spcad-text: #202934;\n      --spcad-muted: #5e6b7a;\n      --spcad-card: #ffffff;\n      --spcad-table-header: #eef4ff;\n      --spcad-success: #1f8f56;\n      --spcad-warning: #9a6200;\n      --spcad-warning-bg: #fff6e2;\n    }\n.spcad-wm-bg09, .spcad-wm-bg09 * { box-sizing: border-box; }\n.spcad-wm-bg09 {\n      margin: 0;\n      font-family: \"Segoe UI\", Roboto, Arial, sans-serif;\n      line-height: 1.6;\n      color: var(--spcad-text);\n      background: var(--spcad-bg);\n    }\n.spcad-wm-bg09 .page {\n      max-width: 1120px;\n      margin: 0 auto;\n      padding: 32px 20px 56px;\n    }\n.spcad-wm-bg09 .breadcrumb {\n      color: var(--spcad-muted);\n      font-size: 14px;\n      margin-bottom: 12px;\n    }\n.spcad-wm-bg09 .hero {\n      background: linear-gradient(135deg, var(--spcad-blue-dark), var(--spcad-blue));\n      color: #fff;\n      border-radius: 14px;\n      padding: 34px 36px;\n      box-shadow: 0 10px 26px rgba(15, 47, 102, 0.18);\n      margin-bottom: 28px;\n    }\n.spcad-wm-bg09 .hero h1 {\n      margin: 0 0 12px;\n      font-size: 40px;\n      line-height: 1.15;\n      letter-spacing: -0.02em;\n    }\n.spcad-wm-bg09 .hero p {\n      max-width: 860px;\n      margin: 0;\n      font-size: 18px;\n      color: #e8f1ff;\n    }\n.spcad-wm-bg09 .content-grid {\n      display: grid;\n      grid-template-columns: minmax(0, 1fr) 340px;\n      gap: 28px;\n      align-items: start;\n    }\n.spcad-wm-bg09 main, .spcad-wm-bg09 aside { min-width: 0; 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}\n.spcad-wm-bg09 .two-column { grid-template-columns: 1fr; }\n.spcad-wm-bg09 .dialog-map { grid-template-columns: 1fr; }\n.spcad-wm-bg09 .dialog-nav { border-right: 0; border-bottom: 1px solid var(--spcad-border); }\n.spcad-wm-bg09 .hero { padding: 28px 24px; }\n.spcad-wm-bg09 .hero h1 { font-size: 34px; }\n}\n\n.spcad-wm-bg09 .hero,\n.spcad-wm-bg09 .hero h1,\n.spcad-wm-bg09 .hero p {\n  color: #ffffff !important;\n}\n\n<\/style>\n<div class=\"page\">\n    <section class=\"hero\">\n      <h1>Background Maps Troubleshooting<\/h1>\n      <p>Resolve common Background Maps messages and workflow issues.<\/p>\n    <\/section>\n\n    <div class=\"content-grid\">\n      <main>\n        <section class=\"card\" id=\"common-messages\">\n          <h2>Common Messages and Fixes<\/h2>\n          <table class=\"tool-table\">\n            <thead><tr><th>Message or Issue<\/th><th>Recommended Fix<\/th><\/tr><\/thead>\n            <tbody>\n              <tr><td><strong>Assign CRS to drawing to see background map<\/strong><\/td><td>Assign a CRS to the drawing, then refresh or reopen the palette.<\/td><\/tr>\n              <tr><td><strong>No License found.<\/strong><\/td><td>Check the SPCAD license status before using Background Maps or Capture Image.<\/td><\/tr>\n              <tr><td><strong>Please run WMTSLOAD in Model Space.<\/strong><\/td><td>Switch to model space and run the command again.<\/td><\/tr>\n              <tr><td><strong>Please run Capture Image in Model Space.<\/strong><\/td><td>Switch to model space before opening or running Capture Image.<\/td><\/tr>\n              <tr><td><strong>Select a background map from the list before turning the map on.<\/strong><\/td><td>Select one item in the Background Map list, then click Map On \/ Off again.<\/td><\/tr>\n              <tr><td><strong>Select a background map from the list before capturing an image.<\/strong><\/td><td>Select a map item before clicking Capture Image.<\/td><\/tr>\n              <tr><td><strong>Current view bounds are invalid.<\/strong><\/td><td>Zoom to a valid drawing area and try loading or refreshing again.<\/td><\/tr>\n              <tr><td><strong>No active WMTS session found.<\/strong><\/td><td>Load a background map first. This message also appears when you try to refresh or turn off a map when no session exists.<\/td><\/tr>\n            <\/tbody>\n          <\/table>\n        <\/section>\n\n        <section class=\"card\" id=\"refresh-issues\">\n          <h2>Refresh Issues<\/h2>\n          <table class=\"tool-table\">\n            <thead><tr><th>Issue<\/th><th>Recommended Fix<\/th><\/tr><\/thead>\n            <tbody>\n              <tr><td><strong>Refresh skipped because the current view is too large<\/strong><\/td><td>Zoom in to a smaller area and run Refresh again.<\/td><\/tr>\n              <tr><td><strong>Auto Refresh does not update the map<\/strong><\/td><td>Confirm that a background map session is active and that Auto Refresh is turned on for that session.<\/td><\/tr>\n              <tr><td><strong>Map looks low detail after zooming in<\/strong><\/td><td>Click Refresh manually. If Auto Refresh is on, SPCAD should refresh after the view becomes small enough relative to the existing raster coverage.<\/td><\/tr>\n            <\/tbody>\n          <\/table>\n        <\/section>\n\n        <section class=\"card\" id=\"capture-issues\">\n          <h2>Capture Image Issues<\/h2>\n          <table class=\"tool-table\">\n            <thead><tr><th>Issue<\/th><th>Recommended Fix<\/th><\/tr><\/thead>\n            <tbody>\n              <tr><td><strong>Specify output image file path.<\/strong><\/td><td>If using Raster on Disk, click Browse or type a valid image file path before capture.<\/td><\/tr>\n              <tr><td><strong>Specify a capture window before capture.<\/strong><\/td><td>Select Window Selection again and pick a valid rectangular area.<\/td><\/tr>\n              <tr><td><strong>Tile count exceeds the current limit.<\/strong><\/td><td>Choose a lower quality, zoom in, select a smaller area, or use <strong>Use Highest Quality Within Limit<\/strong>.<\/td><\/tr>\n              <tr><td><strong>Tile count could not be calculated.<\/strong><\/td><td>Confirm that the drawing has CRS, the selected area is valid, and the map service is reachable.<\/td><\/tr>\n              <tr><td><strong>Capture Image cancelled.<\/strong><\/td><td>The capture was cancelled by the user or by the processing workflow. Run the capture again if needed.<\/td><\/tr>\n            <\/tbody>\n          <\/table>\n        <\/section>\n\n        <section class=\"card\" id=\"display-issues\">\n          <h2>Display Order Issues<\/h2>\n          <p>If the background map hides CAD entities, turn <strong>Bring Background Image to Front<\/strong> off and refresh or toggle the setting for the active session.<\/p>\n          <p>If the map is hidden behind other raster or solid objects, turn <strong>Bring Background Image to Front<\/strong> on.<\/p>\n        <\/section>\n\n        <section class=\"card\" id=\"best-practices\">\n          <h2>Best Practices<\/h2>\n          <ul>\n            <li>Work in a practical model-space view instead of loading maps for very large areas.<\/li>\n            <li>Use manual Refresh when you need immediate control over the visible map area.<\/li>\n            <li>Use Window Selection for capture when you need a precise image boundary.<\/li>\n            <li>Use Raster on Disk when the output image file must be stored at a known path.<\/li>\n            <li>Turn Auto Refresh off when working in very large drawings or when frequent panning causes unwanted updates.<\/li>\n          <\/ul>\n        <\/section>\n      <\/main>\n\n      <aside>\n        <section class=\"card\">\n          <h2>Background Maps Pages<\/h2>\n          <div class=\"quick-links\">\n            <a href=\"01_Background_Maps_Overview.html\">Background Maps Overview<\/a>\n<a href=\"02_Before_You_Start.html\">Before You Start<\/a>\n<a href=\"03_Background_Maps_Tab_Interface.html\">Background Maps Tab Interface<\/a>\n<a href=\"04_Load_a_Background_Map.html\">Load a Background Map<\/a>\n<a href=\"05_Refresh_and_Auto_Refresh.html\">Refresh and Auto Refresh<\/a>\n<a href=\"06_Capture_Background_Map_Image.html\">Capture Background Map Image<\/a>\n<a href=\"07_Import_OSM_Vector_Data.html\">Import OSM Vector Data<\/a>\n<a href=\"08_Turn_Off_or_Remove_Background_Map.html\">Turn Off or Remove Background Map<\/a>\n<a href=\"09_Troubleshooting.html\">Background Maps Troubleshooting<\/a>\n\n          <\/div>\n        <\/section>\n\n        <section class=\"card\">\n          <h2>Quick Steps<\/h2>\n          <ol><li>Read the exact message.<\/li><li>Check CRS, model space, and selected map.<\/li><li>Zoom to a smaller valid view.<\/li><li>Use lower capture quality if tile limits are exceeded.<\/li><li>Reload the map session if needed.<\/li><\/ol>\n        <\/section>\n\n        \n\n        <section class=\"card\">\n          <h2>On This Page<\/h2>\n          <div class=\"quick-links\">\n            <a href=\"#common-messages\">Common Messages<\/a>\n<a href=\"#refresh-issues\">Refresh Issues<\/a>\n<a href=\"#capture-issues\">Capture Issues<\/a>\n<a href=\"#display-issues\">Display Order Issues<\/a>\n<a href=\"#best-practices\">Best Practices<\/a>\n\n          <\/div>\n        <\/section>\n\n        <section class=\"card\">\n          <h2>Related Topics<\/h2>\n          <div class=\"quick-links\">\n            <a href=\"02_Before_You_Start.html\">Before You Start<\/a>\n<a href=\"05_Refresh_and_Auto_Refresh.html\">Refresh and Auto Refresh<\/a>\n<a href=\"06_Capture_Background_Map_Image.html\">Capture Background Map Image<\/a>\n\n          <\/div>\n        <\/section>\n      <\/aside>\n    <\/div>\n\n    <footer>\n      SPCAD Help Content &mdash; Web Maps \/ Background Maps\n    <\/footer>\n  <\/div>\n<\/div>\n","protected":false},"featured_media":0,"parent":5277,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","_is_vendor_doc":"0","footnotes":""},"doc_tag":[],"class_list":["post-5467","docs","type-docs","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting - SPCAD HELP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.cadomation.com\/spcad\/docs\/spcadhelp\/web-maps\/background-maps\/troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting - SPCAD HELP\" \/>\n<meta property=\"og:description\" content=\"Background Maps Troubleshooting Resolve common Background Maps messages and workflow issues. 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